A female showroom employee shows a man and a women couple in their thirties flooring samples for their kitchen
Allure Luxury Vinyl Flooring

Frequently Asked Flooring Questions

Common vinyl flooring questions answered

How can we help?

FAQ

Ordering

What size should I buy?

If you’re not quite sure which size is right for you, refer to our size guides. They’re located underneath the available sizes for each of our products.

Can I cancel my order?

We completely get it, we change our minds too! While we wish could, once an order is placed, we are unable to alter or cancel it at this time. We hope to have a cancellation window one day in the future.

Should the item(s) not work out, make sure to exchange for a preferred style or return for a refund. As a reminder, domestic return shipping is free.

Where is my discount code?

We offer exclusive discount codes for first-time customers, sample orders, and PROs. Please allow 24–48 hours for your discount code to arrive by email. If you don't see it, be sure to check your spam or junk folder, as it may have been filtered there.

Shipping, Returns & Exchanges

We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.

What is the shipping policy?

Once your order is placed, you will receive a confirmation email letting you know that our fulfillment team has received your order. Once your order is fulfilled, you will receive an email notification with your tracking information. Shipping fees are non-refundable in the case of returns.

Do you ship overseas?

No, we currently only ship within the continental United States.

Get in touch

Have questions about your order, or a general enquiry?